Who do you REALLY need to see?

The GP isn't always the most appropriate person to see.  Please read the Patient Care Advisor section at the foot of this page to see how we may help you choose who to see.

Appointments System

All our consultations are by appointment, but medical emergencies are dealt with as a priority. 

Our appointments are bookable up to 8 weeks in advance (availability can vary) with the GP of your choice or on the day that you wish to be seen with any GP (available for booking by contacting reception after 8.00 am in person or by telephone). Appointments are generally held at 10 minute intervals.

Please note that our standard 10 minute appointments are for one person for one problem.  While this may seem harsh, we do this to try to be fair to all patients and to make sure that the doctors can run as near to on time as possible.  If you need to see the doctor for more than one problem, please state this at the time of booking the appointment.  We regret that we can only see one person in a normal appointment slot, for the same reasons as above. Please do not ask the GP or nurse to see someone other than the person for whom the appointment has been booked.   

When attending your appointment, please let us know you have arrived by using the automated arrivals system, just to the right of the leaflet rack as you enter. This will make the GP or nurse aware that you are here, tell you if there is any delay and save you queuing at reception. The patient call system will let you know when to go through. 

Home Visits

If possible please try to telephone reception before 10:30 am if you require a home visit.

House visits are only available for patients who are genuinely housebound because of illness or disability.  As a rule, if you are able to leave your house with or without assistance, for such as shopping, hair appointments or to visits friends or family, then you will most probably not need a home visit.

If you request a home visit, we do expect the patient to be in the home and access available when the doctor or nurse attends. We cannot offer specific appointment times for home visits.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are genuinely housebound because of illness or disability.  Minor ailments such as coughs and colds are not normally sufficient reason to request a home visit

We cannot attend home visits because of a lack of transport or just for patient convenience.  Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Consultations

The practice offers a telephone consultation service. If you would prefer to speak to a GP rather than attending the surgery please ask the receptionist for a telephone consultation. You will be given an approximate time and the GP will call you back. Telephone consultations are held daily following morning surgery. 

If all the telephone consultations have been offered the receptionist will take your details and ask a GP to telephone you at the end of their planned work. 

Telephone consultations are not appropriate for nurse appointments. If you wish to speak to a nurse please inform reception who will ensure all the relevant details are passed to the nurse who will phone you back.

Practice Location and Parking

The Practice is located on Boultham Park Road behind the Library in Boultham Park Road, Lincoln, near to the roundabout with Rookery Lane, Moorland Avenue and Skellingthorpe Road.  The Practice has ample parking facilities in a shared car park with the Boultham Park Library. For buses, you require either the 66,  44 or 44A, all passing the surgery on a regular basis.

Chaperones

During your appointment with a doctor or nurse you are welcome to ask for a chaperone; this will usually be one of the nursing team. If due to the nature of the consultation you are attending for, either you or the doctor/nurse seeing you wishes for a chaperone to be present and there is no additional nurse or doctor available, you will be asked to book a further appointment where a chaperone can be provided.  You are welcome to have a friend or family member in attendance at your appointment.

Protected Learning Time

To maintain a high standard of care, patients can be confident that all members of the practice team receive regular training and updating.The practice will close the surgery between 1.00 pm and 6.30 pm on the 3rd Tuesday of most months in the year (8 in total) to enable the GPs and staff training outside the practice. During this period an emergency service will provide GP cover to our patients.

Cancellations & Reminders

Cancel an Appointment

Please let us know if you are unable to keep an appointment in order that we can make this time available to other patients. Patients who fail to attend two appointments without notifying the surgery beforehand will receive a warning letter. If a patient does not attend future appointments following the letter, they may be removed from this practice list. We regret the need for this approach with a small minority of patients but believe this to be in the interests of our patients generally.

Please register for free text messaging reminders.

DNA1.pdf

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Practice Opening Hours

Your GPs currently provide a limited number of appointments outside of normal opening hours.  We currently offer extra prebookable appointments in our extended hours surgery on a Tuesday evening. 

As part of the Optimus Federation we also offer an Improved Access appointment system where some appointments outside of our normal working hours are available each weekday evening until 2000hrs and on Saturday and Sunday mornings. These appointments are managed on a rota system and patients making use of these appoitnments may need to travel to another local GP surgery.

These are appointments are particularly helpful to our working patients and so we would respectfully ask our non-working patients to avoid these times where possible. Please ask when booking an appointment if this is more convenient for you. 

Patient Care Advisors

Our reception team have all taken part in ‘signposting’ training as a move towards becoming Patient Care Advisors.  This way they can better help patients to the best service or clinician for their needs – thus cutting down waiting times for you the patient.

With the wider range of Clinicians available at the surgery than ever before, your GP is not necessarily the best person to see – it depends what you are coming in for.

For example:

  • A blood pressure check is performed by going directly to a healthcare assistant
  • A cytology screening test is done by a nurse
  • Continuation Fit-notes (sick note) and prescription requests can often be dealt with by the reception team without the need for an appointment
  • Medication reviews / queries can usually be carried out by our own clinical pharmacists
  • Acute illnesses can be dealt with by our nurse practitioners (they can prescribe)

A quick trip to the local pharmacist (no appointment needed) is the most efficient way to get treatment for the following minor ailments and self-limiting conditions:

aches and pains               

acne

athlete's foot

backache

cold sores

constipation

coughs/cough pain

colds / flu

sore throat

earache               

cystitis

skin rashes

diarrhoea

teething

red eye

 

 All of these highly qualified and experienced clinicians free up our amazing GPs for your more complex health needs.

So - when you book an appointment the reception team may now, under the instructions of the GPs, ask you for some basic information about the appointment so that they are able to direct you to the most appropriate service/clinician. 

In doing this, the reception team, (Patient Care Advisors), are not prying and are bound by exactly the same rules and regulations regarding your confidentiality as the doctors and nurses.  This applies to all our staff.

We appreciate this might be a change that some patients are not wholly comfortable with, and we ask that you cooperate so that we can make the best use of the resources and appointments we have available. This will enable us to maximize access to the right clinician for the right condition for all our patients.