The receptionists are normally your first contact with the practice. They are trained to direct patients to the most appropriate point of care eg a local pharmacist or other self referral services. Equally they ensure you are booked in with the right in-house clinician eg HCAs, Nurses, Nurse Practitioners, Clinical Pharmacists or GPs. They are also the messenger for many tasks and messages to be passed to patients from the doctors. This team will also receive requests for repeat prescriptions and generally look after you with routine admin such as patient registrations etc.
They have a difficult job but are always trying to help. We are always considerate of our patients, and ask that you are equally considerate to the reception team, especially when they cannot always give you what you want. It is not their fault if we have no appointments left or if the doctors are giving them specific instructions which they must comply with!
All our staff are trained in information governance. Exactly the same rules and regulations regarding patient confidentiality apply to all admin, reception and secretarial staff as they do to the doctors and nurses.