Violence and Aggression
The Partners at Boultham Park Medical Practice re-affirm their commitment to do everything possible to protect staff, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that causes hurt, alarm damage or distress.
Appropriate action will be taken by the practice which may involve removal from the practice list and/or involvement of the police.
The reception team look after all our patients and are your first point of contact with the surgery. Trying to please everyone all day, everyday is their job but it is not easy and they cannot possibly 'magic' up some of the things we are often asked for. Please be reasonable in your expectations and listen carefully to the advice given - it is always offered with the best of intentions. We have no motive other than to be helpful and offer you the best possible standards of care and service that we are able to provide.