Patient Responsibilities & Obligations
We aim to maintain a high standard of care but with over 9000 patients registered at the practice it is necessary for all patients to work with us.
You should always notify the surgery should you need to cancel or rearrange your appointment as soon as you are aware you cannot attend to allow re-booking for our other patients.
If a doctor or nurse has asked you to return for another appointment or to be reviewed it is important that you make a new appointment and remember to attend.
Remember an appointment is for one person only.
Wherever possible patients are expected to attend the surgery and turn up for their appointment.
Genuine housebound and seriously ill patients have a right to a home visit when necessary.
We expect patients to extend to staff the same courtesy that is given to them.