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keyboardstethComments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and he will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception and is contained in the leaflet below.

How to complain

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

NHS Compaints Advocacy Service

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POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

 

Website: http://www.pohwer.net/in-your-area/where-you-live/Lincolnshire

 

Telephone: 0300 456 2370

 

Email: pohwer@pohwer.net

 

 

 

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