Data Protection & Privacy
As many of you will know the new laws on data protection came into force, today 25 May 2018. These new laws govern the use of personal data. As you would expect, medical records have always been classed as sensitive personal data and in that that respect nothing changes and we take our responsibilities for the maintenance of the protection and confidentiality of your records and data very seriously.
In accordance with the new regulations we now have a new data privacy statement and a easy guide to how we use your data. These are displayed in the main waiting areas area and also here on this website.
Boultham Park Medical Practice - Data Privacy Notice
How we use your data - easy guide
The impact (on others) of missing your appointments
DNAs (Did not attend)
You can help us to help you get more convenient appointments. We are currently experiencing in the region of about 2000 missed appointments each year. These are 2000 appointments that in the majoriy of cases are then re-booked, in effect doubling the problem.
We do our best to make the maximum number of appointments available, and while demand exceeds supply as just about every GP practice, patients can help by only booking appointments that are really needed eg a common cold doesn't normally need a GP appointment (please try self help or your local pharmacy first). Just as important as only booking appointments that are genuinely needed, please do call us early if you are not going to make use of appointments. If we could have the 2000 appointments back that are missed each year, appointment availability would be so much easier. Please think about how you can help yourself, your fellow patients and us deliver a better service - thank you.
Bowel Cancer Screening - Don't miss out.
Are you missing out?
If bowel cancer is detected at an early stage, before symptoms appear, it's easier to treat and there's a better chance of surviving it.
To detect cases of bowel cancer sooner, the NHS offers two types of bowel cancer screening to adults registered with a GP in England:
- All men and women aged 60-74 are invited to carry out a faecal occult blood (FOB) test. Every two years, they're sent a home test kit, which is used to collect a stool sample. If you're 75 or over, you can ask for this test by calling the freephone helpline on 0800 707 60 60.
- An additional one-off test called bowel scope screening is gradually being introduced in England. This is offered to men and women at the age of 55. It involves a doctor or nurse using a thin, flexible instrument to look inside the lower part of the bowel.
Taking part in bowel cancer screening reduces your chances of dying from bowel cancer, and removing polyps in bowel scope screening can prevent cancer. It's up to you to decide if you want to have it.
Alternatively click here for more information from NHS choices which includes explanations and contact details of the Bowel screening helpline:
Call the bowel screening helpline on 0800 707 60 60
Ordering of repeat prescription.
In order to improve patient safety and help to manage GP workload we need to make some changes to the way repeat prescriptions are ordered and issued.
We need your help to make these changes.
The first change is for important safety reasons and affects how you can order your prescription. This change will come into effect as from Monday 11 September 2017. From this date we will no longer be accepting telephone or verbal requests for repeat prescriptions – only online or by written. Please read the information below carefully.
The second change will make your life easier and help to ease the workload of the GP. We would like all patients on repeat medication to nominate a pharmacy for their prescriptions to be sent to directly. This is both easier for the GP to process and means that patients will not need to come to the surgery to collect the prescription as it will already be at your nominated pharmacy waiting to be collected. An additional benefit will be that it helps reduce queuing at reception.
Please read all the information, complete the attached forms and then hand in to reception to nominate our pharmacy for us to send your prescriptions to directly and to register for online services to order you prescriptions, view your notes and see some test results.
Changes to ordering of repeat prescriptions
Online service application form
How to order prescriptions online
Links 2 Advice
Many factors contribute to personal and family well-being and can have a knock on effect to people’s health. While we are here to provide primary medical care we inevitably become aware of other sources of help that people may find useful. Regrettably we are not able to signpost patient to every advice, support group or charity on an individual basis; however, there are some places and organisations that keep up to date to with many, if not most, of these types of organisations. One particularly good source of information and advice is Lincs 2 advice:
‘Lincs2Advice is a Charitable Incorporated Organisation firmly focused on enabling people in Lincolnshire to be able to access quality support and information when they most need it. Through building a network of members we are able to signpost people to localised specific support.’
For more information go to http://www.lincs2advice.org.uk or call 0300 303 8789.
Friends and Family Test
We are participating in the NHS Friends and Family Test. This is an ongoing survey to find out whether or not, following their latest interaction with the surgery, our patients would recommend us to their friends and family.
The survey is a simple yes/no answer but with the opportunity to also provide us details of why you would or would not recommend us. Simple questionnaire cards are available at reception and we also have a similar on-line facility available through this website.
As part of the initiative to provide better support to patients the practice now provides a named GP for all of our patients. The named GP is, where necessary and appropriate, responsible for coordinating a patient's care with other health professionals involved in delivering that patients' care. Having a named GP at our surgery does not mean that you cannot see any of our of other GPs/health professionals. Please ask at reception to find out who your usual/named GP is.
Patient Participation Group
The minutes of the latest PPG meeting are attached here.
Any one wishing to join the PPG will be welcomed - please just ask at reception.