Ordering of repeat prescription.
In order to improve patient safety and help to manage GP workload we need to make some changes to the way repeat prescriptions are ordered and issued.
We need your help to make these changes.
The first change is for important safety reasons and affects how you can order your prescription. This change will come into effect as from Monday 11 September 2017. From this date we will no longer be accepting telephone or verbal requests for repeat prescriptions – only online or by written. Please read the information below carefully.
The second change will make your life easier and help to ease the workload of the GP. We would like all patients on repeat medication to nominate a pharmacy for their prescriptions to be sent to directly. This is both easier for the GP to process and means that patients will not need to come to the surgery to collect the prescription as it will already be at your nominated pharmacy waiting to be collected. An additional benefit will be that it helps reduce queuing at reception.
Please read all the information, complete the attached forms and then hand in to reception to nominate our pharmacy for us to send your prescriptions to directly and to register for online services to order you prescriptions, view your notes and see some test results.
Changes to ordering of repeat prescriptions
Online service application form
How to order prescriptions online
2017-18 seasonal flu vaccinations.
It is that time of year again when we look to provide the seasonal flu vaccination to all eligible patients. We aim to provide the maximum service available over 3 weekends in September and October and these clinics are now open for patients to make there appointments. Please contact reception to make your appointment.
Patients aged 65 and over and those in clinical 'at risk' groups are eligible including children in the 'at risk' groups. Please see the following leaflet for further guidance.
The nursing team and additional reception staff come into work on these weekends in their own time to provide this service and yet many patients fail to attend their appointments without letting us know in advance and hence we waste a lot of time. As these clinics are very busy all we ask is that you afford us some courtesy and keep your appointment or cancel it in sufficient time such that it can be offered to someone else. Thank you.
2017-18 Flu Vaccination information
New Nurse Practitioner
We are please to announce that we have a new nurse practitioner who has joined the Practice Team. Mrs Sue Agius is a very experienced nurse who is qualified to prescribe. As demand for appointments increase, Nurse Sue is a very welcome and valuable addition to the team. She will be working with the doctors seeing mainly patients with acute conditions and minor ailments; this will help the GPs be able to manage the much more complex cases.
We would like to congratulate Dr Vanessa Tan who many of you will have seen over the last year. Dr Tan has successfully completed her GP Registrar trianing (specialist GP training) and is now a fully qualified GP in her own right.
As Dr Tan has now completed her registrar training we are pleased to welcome to 2 new GP Registrars to the Practice. Drs Adegbite and Olutayo will be with us until early December. Both are fully qualifed doctors who again are completing additional specialist GP training.
Healthwatch England is the national consumer champion in health and care. They have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.
In October, HealthWatch visited the Practice for a morning and talked to patients using our services. There (very positive) report is attached.
Healthwatch report -Oct 16
Links 2 Advice
Many factors contribute to personal and family well-being and can have a knock on effect to people’s health. While we are here to provide primary medical care we inevitably become aware of other sources of help that people may find useful. Regrettably we are not able to signpost patient to every advice, support group or charity on an individual basis; however, there are some places and organisations that keep up to date to with many, if not most, of these types of organisations. One particularly good source of information and advice is Lincs 2 advice:
‘Lincs2Advice is a Charitable Incorporated Organisation firmly focused on enabling people in Lincolnshire to be able to access quality support and information when they most need it. Through building a network of members we are able to signpost people to localised specific support.’
For more information go to http://www.lincs2advice.org.uk or call 0300 303 8789.
Friends and Family Test
We are participating in the NHS Friends and Family Test. This is an ongoing survey to find out whether or not, following their latest interaction with the surgery, our patients would recommend us to their friends and family.
The survey is a simple yes/no answer but with the opportunity to also provide us details of why you would or would not recommend us. Simple questionnaire cards are available at reception and we also have a similar on-line facility available through this website.
As part of the initiative to provide better support to patients the practice now provides a named GP for all of our patients. The named GP is, where necessary and appropriate, responsible for coordinating a patient's care with other health professionals involved in delivering that patients' care. Having a named GP at our surgery does not mean that you cannot see any of our of other GPs/health professionals. Please ask at reception to find out who your usual/named GP is.
Patient Participation Group
The minutes of the latest PPG meeting are attached here.
Any one wishing to join the PPG will be welcomed - pleas just ask at reception.
Aged 65+ Pneumococcal Vaccination
It is recommended that once patients reach the age 65, they book in with a nurse to receive a pnuemococcal vaccination. This can be given at any time after age 65 but the earlier it is given. the sooner the protection is provided. If you are aged 65 or over and have not had a pneumococcal vaccination, please ask at reception for an appointment with one of our nurses.
Appointments outside of normal working hours
Particularly helpful to our working patients, your GPs provide a limited number of appointments outside of normal opening hours. However, we prefer not to disappoint our patients and so it's important to stress that we are not open to provide normal services, just pre-booked appointments. Despite the restriction, many of our patients find this really useful and so it's a little disappointing that despite our efforts to promote it, 39% of patients recently surveyed were not aware of the facility, that's up on 2013! Although available to all, we would respectfully encourage our non-working patients to avoid these times where possible.