This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

We are having to make some significant changes to the way repeat prescriptions are ordered. These changes are for safety reasons.  Please click here to further details

2017-18 seasonal flu vaccinations.  

It is that time of year again when we look to provide the seasonal flu vaccination to all eligible patients.  We aim to provide the maximum service available over 3 weekends in September and October and these clinics are now open for patients to make there appointments.  Please contact reception to make your appointment

Patients aged 65 and over and those in clinical 'at risk' groups are eligible including children in the 'at risk' groups.  Please see the following leaflet for further guidance.

2017-18 Flu Vaccination information

Attending Appointments

Appointment availability is something we monitor regularly and is always an area of interest to patients and we would like to thank all of our patients who turn up for their appointments on time. To help patients remember appointments, we offer an sms reminder service - please ask at reception for details 

We have previously agreed with the patient participation group that minimising the number of appointments lost through patients who 'did not attend' (DNA) prebooked appointments is a priority.   'DNA' appointments are expensive and effectively lost instead of being offered to someone else with a more urgent problem.  By letting us know in good time that appointments are no longer required helps us to: offer these to someone else; improve access to the GPs and nurses, and helps to reduce appointment waiting time.

Please be courteous to our staff and to your fellow patients and let us know in advance if you no longer need your prebooked appointment.  Please help us to help ALL of our patients.  Thank you

Appointments outside of normal working hours

Particularly helpful to working patients, your GPs provide a limited number of appointments outside of normal opening hours. However, we prefer not to disappoint so it's important to stress that this time is for pre-booked appointments only. We are not open for normal service at these times. Although available to all, we would respectfully encourage our non-working patients to avoid these times where possible.  Our extended surgery hours are held on Saturday mornings.

Neil Hewson

Practice Manager

 

Appointments

calendarAll our consultations are by appointment, but medical emergencies are dealt with as a priority. 

Our appointments are bookable up to 8 weeks in advance (availability can vary) with the GP of your choice or on the day that you wish to be seen with any GP (available for booking by contacting reception after 8.00 am in person or by telephone). Appointments are generally held at 10 minute intervals.

Please note that our standard 10 minute appointments are for one person for one problem.  While this may seem harsh, we do this to try to be fair to all patients and to make sure that the doctors can run as near to on time as possible.  If you need to see the doctor for more than one problem, please state this at the time of booking the appointment.  We regret that we can only see one person in a normal appointment slot, for the same reasons as above. Please do not ask the GP or nurse to see someone other than the person for whom the appointment has been booked.   

When attending your appointment, please let us know you have arrived by using the automated arrivals system, just to the right of the leaflet rack as you enter. This will make the GP or nurse aware that you are here, tell you if there is any delay and save you queuing at reception. The patient call system will let you know when to go through. 

Missed Appointments

Please let us know if you are unable to keep an appointment in order that we can make this time available to other patients. Patients who fail to attend two appointments without notifying the surgery beforehand will receive a warning letter. If a patient does not attend future appointments following the letter, they may be removed from this practice list. We regret the need for this approach with a small minority of patients but believe this to be in the interests of our patients generally. Please register for free text messaging reminders.

DNA1_ltr.doc

DNA_Policy_poster.8.12.doc

How to book on the day you need to be seen

Some appointments are available for patients needing an appointment on the same day as the request being made. Patients requiring an appointment for the same day will be offered an appointment with any available GP or Nurse if appropriate. 

You need to contact reception from 8.00 am to book an appointment for that day.

If you have an urgent medical problem and there are no appointments left you will be seen as an "extra". When contacting the surgery please indicate if you feel the problem is urgent. To assess the degree of urgency you will be asked for further details and these will be passed to the doctor. The doctor may:

  • bpcheckSpeak to you on the phone
  • See you in the surgery (as soon as possible or at the end of surgery)
  • Visit you (immediately or at the end of surgery)
  • Advise you go to the hospital A&E department
  • Arrange for you to be seen by a nurse
  • Send an ambulance
  • If you are in a life-threatening situation or have severe chest pain likely to be a heart attack please phone for an ambulance by dialing 999.

Extended Hours

Your GPs currently provide a limited number of appointments outside of normal opening hours on a Saturday morning. These are particularly helpful to our working patients and so we would respectfully ask our non-working patients to avoid these times where possible. Please ask when booking an appointment if this is more convenient for you. 

Choose & Book

Choose and Book is one of the initiatives by the NHS to allow patients to be more involved in taking decisions and making choices about their healthcare. If a doctor refers you for secondary care, you will be informed of your choice of hospital/ healthcare provider. 
  • Choose and Book will enable patients to choose a convenient place, date and time for their initial hospital appointment.
  • Patients will be able to choose from one to four hospitals (or other healthcare providing facilities) commissioned by their PCT. 
  • Information on these hospitals will be provided to GP staff and patients at www.nhs.uk to enable them to choose. 

Please note not all services have a choice of provider.

Practice Location and Parking

The Practice is located on Boultham Park Road behind the Library in Boultham Park Road, Lincoln, near to the roundabout with Rookery Lane, Moorland Avenue and Skellingthorpe Road.  The Practice has ample parking facilities in a shared car park with the Boultham Park Library. For buses, you require either the 66,  44 or 44A, all passing the surgery on a regular basis.

Chaperones

During your appointment with a doctor or nurse you are welcome to ask for a chaperone; this will usually be one of the nursing team. If due to the nature of the consultation you are attending for, either you or the doctor/nurse seeing you wishes for a chaperone to be present and there is no additional nurse or doctor available, you will be asked to book a further appointment where a chaperone can be provided.  You are welcome to have a friend or family member in attendance at your appointment.

Protected Learning Time

To maintain a high standard of care, patients can be confident that all members of the practice team receive regular training and updating.The practice will close the surgery between 1.00 pm and 6.30 pm on the 3rd Tuesday of most months in the year (8 in total) to enable the GPs and staff training outside the practice. During this period an emergency service will provide GP cover to our patients.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website